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In page Kay Alden:

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She took over as head writer the following year when series co-creator William J. Bell stepped down from the position. With Alden as head writer, the show lost about two million viewers (most of the loss occurred in 2004 when Alden co-wrote the show with longtime Y&R scribe and producer John F. Smith), but all soap operas during that period experienced a similar scale of massive audience erosion.[citation needed]