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In page Communication during the September 11 attacks:

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In another instance, a fire agency had thoroughly trained for interoperability scenarios. During an incident where two agencies with different radio channels responded, a decision-maker said personnel from his agency would stay on their own channel.[citation needed] Decision-makers may occasionally act in unpredictable ways, even if technology literate and well-trained. It is not solely a technical problem, but an operational problem as well.[citation needed] Changes to ICS command structure, or operational changes in how the command post for an incident is set up, may produce better results than buying equipment or adding channels. Sometimes there are interoperability problems even where a structure for interoperability exists.[citation needed]