Citation Hunt

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Instant messaging products can usually be categorised into two types: Enterprise Instant Messaging (EIM)^[1] and Consumer Instant Messaging (CIM).^[2] Enterprise solutions use an internal IM server, however this is not always feasible, particularly for smaller businesses with limited budgets. The second option, using a CIM provides the advantage of being inexpensive to implement and has little need for investing in new hardware or server software. IM is increasingly becoming a feature of enterprise software rather than a stand-alone application.^{[citation needed]}

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