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In page Birmingham New Street railway station:

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Network Rail, as well as operating the station, operate a customer reception located on the main concourse, provide mobility assistance and train dispatch. The booking office and barriers are operated by Avanti West Coast, with customer service or floor walker staff provided by CrossCountry and Network Rail. Avanti West Coast operates a first class lounge and Network West Midlands also provides a public transport information point for the station.[citation needed]