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In page Communication during the September 11 attacks:

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Even if the technical problems are solved, the issue is more complicated than just adding radio channels or talk groups. It is also a cultural problem. In one local incident, a large number of officers from three police agencies were fielded to search for a violent criminal who had evaded officers from one of the agencies. The officers did not coordinate by switching to a shared radio channel. After the incident, one participant said the users thought their radios were incompatible and did not understand how the shared channel worked.[citation needed] This possibly reflects a training problem or a technology literacy problem. The problem seems to have been remedied since then.[citation needed]